+8618856806292  Vivian@ans-industry.com

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    Service Introduction

    The Company may offer premium services, including responsive customer support, warranty services, and repair services.

    Our company has always adhered to the service tenet of "win-win with customers" and the service concept of "satisfying users", and runs through the entire process of pre-sales, sales and after-sales of products.

    In order to strengthen the management and support of after-sales service, a sound after-sales service management organization has been established:

    • Customer Service

    • Service fee management

    • Technical support training

    • Service Planning

    • Repair parts management

    Providing quality services

    We also provide comprehensive services to ensure that customers have no worries during use.
  • 01 Pre-service
  • 02 installation services
  • 03 Training Service
    • Pre-service 01

      We will help you confirm the model of our machine according to your offered information. You are very welcome to see our machine how to work in the factory before you place an order with us.

    • installation services（ After sales）02

      Installation Service We will provide English training videos and user manuals for machine installation, operation, maintenance and troubleshooting, as well as technical guidance via e-mail, phone or wechat when you encounter installation, use or adjustment problems. If necessary, we can send technicians to customer's factory for installation and pre-running of the machine. (Customers need to pay the relevant fees)

    • Training Service 03

      We will help you confirm the model of our machine according to your offered information. You are very welcome to see our machine how to work in the factory before you place an order with us.

    Customization process

    • Inquiry & Order

      Quantity, cleaning area, usage scenarios, quotation based on demand

    • Audit

      Reception,browse the production line

    • signing the contract

      Services, terms, delivery time

    • Delivery

      Order production, inspection, return customer confirmation, delivery

    oem/odm advantages

    • design team

      We have a research and development team composed of industry experts who constantly drive technological innovation to ensure that our products are always at the forefront of the industry.

    • R&D team

      Professional R&D team, developing products that satisfy customers

    • After-sales service team

      Professional after-sales service team, providing one-on-one product operation training and maintenance guidance.

    • Fast delivery

      Anhui New vision has a complete production and delivery management system with fast production and fast delivery.

    OEM/ODM process

    Our company has always adhered to the service tenet of "win-win with
    customers" and the service concept of "satisfying users".

    • 01

      Product requirements confirmation

      Communicate with customers to understand their needs and requirements, including product functions, specifications, performance, etc.

      02

      Design and development

      According to the needs and requirements of customers, design and develop floor washing machine products that meet their requirements. This includes appearance design, circuit design, structural design, etc.

      03

      sample production and confirmation

      According to the designed and developed products, samples are produced and provided to customers for confirmation. Customers can test and evaluate samples to ensure the product meets their requirements.

    • 04

      Price negotiation and contract signing

      After sample confirmation, conduct price negotiation with the customer and finally reach an agreement. After that, sign the OEM/ODM contract to clarify the rights, responsibilities and cooperation details of both parties.

      05

      Production and quality inspection

      According to the signed contract, mass production of floor washing machines will be carried out. During the production process, quality inspection and quality control are carried out to ensure that the quality of the products meets the standards.

    • 06

      Packaging and delivery

      After completing the production of the floor washing machine, package the product and arrange delivery to the customer. Packaging is usually customized according to customer's requirements.

      07

      After-sales service

      Provide after-sales service for floor washing machines, including product installation guidance, maintenance, technical support and other services. Ensure that customers can receive timely support and assistance during use.

    Frequently Asked Questions

    Answers to some of the questions we are most often asked by new customers.
    Please feel free to contact us if you have any other questions.

    • Q

      How can I choose a suitable machine?

      A

      Please tell us your usage scenario and the size of the cleaning area, and we can help choose the most suitable machine.Please tell us your usage scenario and the size of the cleaning area, and we can help choose the most suitable machine.

    • Q

      How can I choose a suitable machine?

      A

      Please tell us your usage scenario and the size of the cleaning area, and we can help choose the most suitable machine.Please tell us your usage scenario and the size of the cleaning area, and we can help choose the most suitable machine.

    • Q

      How can I choose a suitable machine?

      A

      Please tell us your usage scenario and the size of the cleaning area, and we can help choose the most suitable machine.Please tell us your usage scenario and the size of the cleaning area, and we can help choose the most suitable machine.